Privacy Notice
Last Updated: May, 2024.
This privacy notice (the “Privacy Notice” or the “Notice”) explains how Rois Tour , its affiliates, and subsidiaries (“Rois Tours”, “we”, “us”, “our”) process and handle personal information when you book a Tour with us, inquire about booking a Tour with us, visit our website, use our mobile app, or otherwise receive any related products or services from us.
Your privacy matters to us and we take our data protection and privacy responsibilities seriously. We follow the practices described in this Notice and treat your personal information in accordance with applicable law in the places where we operate. In some cases, we may provide additional data privacy notices specific to certain products, practices, or regions. Any such additional notices are to be read in conjunction with this Notice.
We may change this Privacy Notice from time to time. If we make changes, we will revise the date at the end of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
Outline
- What personal information we collect from you
- How we use your personal information
- How we share your personal information
- Your rights
- How to contact us
- Security
- Retention
- Changes to this privacy notice
What personal information we collect from you
When you book a tour or inquire about booking a tour with us…
We collect various pieces of personal information about you when you inquire about booking one of our Tours. This information may be collected via our website, our app, in speaking with a third-party travel agent or in working with one of our sales agents. Depending on which of our services you’re inquiring about, we will typically collect the following:
- Your first and last name, phone number, address, email address, & date of birth;
Once you have booked a Tour, we need more personal information to get you ready for your adventure as a part of a process we call “Good-to-Go”. This is needed in part, to be able to verify your identity, assess suitability of the selected Tour, provide notices and updates to you about your Tour, and to process your payment. The information we require for the ‘Good-to-Go’ process includes:
- gender, next of kin, travel insurance details, residency, emergency contact information, ISIC information (where applicable), payment information, nutrition preferences, passport details including (where applicable) a scanned copy of your passport, information required for a visa application; and
- Health and medical information such as pre-existing medical conditions, vaccination status, and special requirements concerning medication that may impact your ability to safely participate in the Tour.
We may also collect the personal information of co-travellers whose information you provide us on their behalf as a part of the booking process. By providing us with personal information about others, you certify that you have permission to provide that information to G Adventures for the purposes described in this Notice, and that they have read and understood how it applies to them.
When you place a call to us to inquire about purchasing a Tour, to ask questions or to resolve an issue, that call may be recorded and/or monitored for quality control, training, and customer service purposes. In so doing, we may collect information such as the identity of the caller, the date and time of the call, and the subject matter of the call.
When you visit our website or use our mobile app…
When you visit the G Adventures website or use our mobile app, we may collect various data points, some of which may be considered personal information. This information may include:
- Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
- Usage Information. Such as the pages or content you view, searches for tours, bookings you have made, and other actions on our app or website.
- Log Data and Device Information. Such as details about how you are using the website or app (including if you clicked on links to third party applications), access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and the pages you have viewed or engaged with before or after using the website or app. We may collect this information even if you have not created a G Adventures account or logged in.
- Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, IBAN information, your address, and other related transaction details.
- Cookies. Our website uses a technology called a “cookie” as described in our Cookie Policy. The Cookie Policy explains the ways we use cookies on our website and mobile app.
Photos and videos taken while travelling on a Tour…
While on a Tour, photos or videos may be taken by other travellers or by one of our CEOs that may contain you or your likeness and which may constitute personal information. Any photos or videos taken by a CEO or one of our representatives will not be used for marketing purposes without your prior knowledge and permission. We take care in handling and collecting your personal information, but we are not responsible for other travellers on your Tour who may take your photo without your permission.
Occasionally, a professional photographer may be scheduled on your Tour for the purposes of taking pictures and videos to be used for promotional purposes. In such instances, we will present you with consent and waiver form that you will have the option to accept or decline prior to your Tour departure.
When you apply for a job with us…
If you apply for a job with us, we will collect personal information such as your name and contact information, your employment history, and other personal information that may reasonably be required to verify your identity and evaluate your suitability for the job to which you have applied.
How do we use your personal information?
We collect, hold and use your personal information (subject to the selections you make and applicable laws) for a variety of business purposes but in general to provide, improve, customize, support and market Tours and any connected or related services we may provide to you. These purposes include:
To provide, improve, and develop our Tours and any related services…
Our primary use of your personal information is to arrange and provide you the Tours you have booked and any associated services connected to delivering these Tours. Some examples of the use of your personal information include:
- To enable the presentation of booking information in your account on our website or in our mobile app;
- To enable the functionality of the ‘Tree-for-days’ components of our website and the personalization of these elements on your g.com account, where applicable;
- To create a personal identifier for booking services so that we may identify you and distinguish you from our other customers;
- To create a personal identifier for chat functionality and for notifications;
- To provide our staff with the required information to operate G Adventures services booked by you;
- To perform analytics, & debug our technology (e.g. our website or our mobile app) to ensure that it operates as intended and without interruption;
- To send you messages, updates, security alerts, and account notifications about any Tour or connected services that you have requested; and
- To provide you ongoing service and support, including to assist in the resolution of any issues you may experience.
To comply with our legal obligations and to carry out the administration of our business…
In certain limited instances, Rois Tours may be required to use your personal information to comply with our legal obligations, for example, to comply with local laws in the countries you visit on Tour. We may also use your personal information to conduct the internal administration of our business such as to carry out internal accounting.