Frequently asked questions
What is included in the tour packages?
Our tour packages typically include return flights, accommodation, transportation, guided tours, and some meals. Specific inclusions can be found in the detailed itinerary of each tour.
How do I book a tour?
You can book a tour through our website by selecting your desired tour, choosing your dates, and making your request. Our agents will get in touch with you to complete the booking.
How do I contact customer support?
You can contact our customer support via WhatsApp or call us at (123) 456-7890. We are available Monday to Sunday, 9 AM to 6 PM. Also, you can contact our customer support via email at support@traveltours.com
How do I make a payment?
We accept all major credit cards and bank transfers. After requesting to book a tour you will receive the invoice to procced with the payment.
Can I customize my tour?
We offer customizable tours to meet your specific preferences and requirements. Please contact our customer service to discuss customization options, such as dates, group number and itinerary.
What is the payment and cancellation policy?
When you book a tour, a deposit is required which varies depending on the tour price. The total payment must be completed 3 days before the start of the tour. Please note that the deposit made when booking a tour is not refundable.
What happens if a tour is canceled by the company?
If we need to cancel a tour, we will offer you an alternative date, tour, or a full refund. We strive to provide advance notice and minimize any inconvenience to our travelers.
Can I join a tour as a solo traveler?
Absolutely! We welcome solo travelers and can arrange for single accommodations. Joining a group tour is also a great way to meet new people and make friends. Additional fee may applied for single room accommodation.
Do I need travel insurance?
While travel insurance is not mandatory, we highly recommend purchasing it to cover any unforeseen circumstances.
Do I need travel insurance?
While travel insurance is not mandatory, we highly recommend purchasing it to cover any unforeseen circumstances.